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Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase.Because most of our products are professional-use and manufacturer-processed, returns are limited.
We accept returns or replacements only for damaged, defective, or incorrect items, reported within 48 hours of delivery.
We accept returns only in specific cases such as damaged or defective items. Please review our full Refund & Returns Policy for complete details.

Yes. Due to the nature of our professional and personal-use beauty equipment, most items are final sale Yes.including pre-order items, opened or used products, and items purchased incorrectly by the customer.
Approved cases may qualify for replacement instead of a refund.unless damaged or defective on arrival.

Delivery time depends on availability and destination:

In-stock items: 3–7 business days
International / manufacturer shipping: 15–30 business days

Tracking is provided for all orders.

Our products are sourced from certified international manufacturers and fulfilled through U.S. and international warehouses, depending on availability to ensure quality and reliability

We offer free standard international shipping on all orders.

For some international locations with higher logistics costs, additional shipping fees may apply.

If applicable, this will be clearly communicated before checkout or confirmed by our team after purchase.

Customs, Duties & Clearance Fees

In most cases, customs and clearance fees are already handled as part of the shipping process.

However, for certain professional machines or destinations, local customs authorities may apply additional duties or clearance charges, which will be handled by the customer upon delivery.

Any such fees are determined by local customs authorities and are outside our control.

If you are unsure whether a specific product includes customs coverage, please contact us before placing your order, and we’ll be happy to assist.

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Starlet Spa Supplies is a brand owned and operated by STARLET SPA_BEAUTY HOME.

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